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All sales of our products go through a network of retailers, here you can find a map and a list of our retailers.
Product defects and damage are rare but possible. If the product you purchased is incorrect, damaged or there is something missing from the product’s packaging, contact the retailer from whom you purchased the product as soon as possible. They will give you the best instructions for your situation.
Yes, please contact us via our Contact form and we will get back to you as soon as possible. You can access our contact form here.
We manufacture our products in Ähtävä, Ostrobothnia in Finland. Our products have been awarded the Key Flag label, which is based on a high degree of domesticity and domestic manufacturing.
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Spare parts can be ordered through our retailers. From them you can order cushions, canopies, roof racks and screw bags for your Varax product. Screw bags contain all the small parts of the product in question, such as screws, nuts, plastic feet and suspension hooks.
We recommend installing our drying and carpet racks on the ground using concrete casting, to a depth of approximately 38 cm. Here you can access our assembly instructions.
For instructions on how to make concrete casting contact your nearest hardware store.
We recommend storing swings and garden furniture during winter in a cool, dry and airy storage space. For example, an unheated garage is well suited for storing summer furniture. It is advisable to clean and handle summer furniture before storing them for winter. Here you can access our assembly and care instructions.
We recommend first measuring the frame of the Butterfly chair, the dimensions of our current model are width 85 cm, height 90 cm and depth 55 cm, and to which you can find suitable fabric from our retailers. In the 1960s to 1980s we manufactured a different size of the chair, so if the dimensions of your frame do not correspond to the dimensions mentioned above, we recommend contacting a local seamstress, and ask them to make you a new fabric for your chair using your own old one as a model.